Return and Refund Policy

Based on the Australian Consumer Law (ACL) standards, here is a proposed Return and Refund Policy for Wolfpack Well-being:

Return and Refund Policy

1. Change of Mind: Under the ACL, Wolfpack Well-being is not obliged to provide a refund or replacement if the customer simply changes their mind about a service. However, we may choose to offer a refund, exchange, or credit note under certain conditions, which will be clearly stated at the point of sale or on our website.

2. Major Faults: If a service has a major problem, as defined by the ACL, the customer is entitled to choose between a replacement or a full refund. A major fault includes situations where the service is significantly different from the description, sample, or demonstration provided, or if it is unsafe.

3. Minor Faults: For minor issues, Wolfpack Well-being is obligated to repair the issue free of charge. This includes smaller problems that can be resolved within a reasonable time frame. 

4. Proof of Purchase: Customers are required to provide proof of purchase, such as a receipt or bank statement, to exercise their rights for a refund or return.

5. Extended Warranties: Any extended warranties offered will be in addition to the consumer rights under the ACL. 

6. Contact and Resolution: If there is a disagreement regarding a refund or return, customers are encouraged to contact us directly. If a satisfactory resolution is not reached, they can contact their local state or territory consumer affairs or fair-trading agency for further assistance.

7. Policy Limits: This policy is in line with our commitment to comply with the ACL and does not override any rights the customer has under this law.

This policy is designed to ensure compliance with the Australian Consumer Law while providing clear guidelines for our customers. For more information on consumer rights under the ACL, please visit Consumer Affairs Victoria and CHOICE.